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Botdoc Support Plans

BENEFITS

Guaranteed Response

Guaranteed response times rely on an inquiry’s priority level. Your most critical issues will immediately move to the top of the list.

Dedicated Technical Account Manager

A dedicated Technical Account Manager that knows your setup and history, so no time is wasted on fixing problems that come up.

24×7 Phone and Email Support

If your mission-critical services need immediate 24×7 support, we have a support plan built for you. Contact our support team via email anytime, any day for urgent help @ support@botdoc.io

** For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.

Expert Help When You Need It. From a Developer plan to Platinum support.

Support Plans

Developer Gold Platinum
Price per Month Free $1,000 $2,500

 

Priority Level and Guaranteed Response Times

(Guaranteed response times are based on priority levels)

Ticket
Priority
Developer

Gold

 

Response Times

Platinum

 

Response Times

P1

 

BUSINESS CRITICAL

N/A Within 1 business hours Within 1 hour (24×7)

P2

 

BUSINESS CRITICAL

N/A Within 2 business hours Within 2 business hours

P3

 

DEGRADED SERVICE

N/A Within 4 business hours Within 4 business hours

P4

 

GENERAL ISSUE

Yes Within 8 business hours Within 8 business hours

Email Support

 

(business hours)

Yes Yes Yes
Email & Phone Support (24×7) No No Yes
Technical Account Manager No No Yes
Support Escalation Line No No Yes

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